An introduction to the concept of On-Call (scheduling). Raising awareness that this is integrated in ServiceNow, and making a case for why you should be doing this in a organized way in a tool such as ServiceNow On-Call Scheduling.
On-Call Scheduling in ServiceNow Part 1 - Introduction: https://www.youtube.com/watch?v=6VWht6Fr5Rk
YouTube channel: https://www.youtube.com/@ITAttendant